Motor Vehicle Body Repair Specialists
P & H Body Repairs
4 The Shires,
Shire Hill Ind. Estate, Saffron Walden
Tel: 01799 527189
Fax: 01799 528000
P and H Body Repairs Frequently Asked Questions.
Many of your questions can be answered here but if there is anything not covered here please give us a ring or send us a mail via the contact page.
Can I have a courtesy car?
In most case yes, courtesy cars can supplied by P and H Body Repairs.
Yes, if your insurance company supports courtesy cars.
Check your documentation as not all insurance companies do.
Yes, for the duration of the repair.
Yes, if you insure it for work on non insurance repairs.
If the accident was not your fault, we may be able to arrange a replacement like-for-like vehicle.
In the event of your car being a total loss you may be entitled to a courtesy car for a short period of time, ask our staff for details.
What size are your courtesy cars/?
Grade A (less than 2 years old) - Ford Fiesta or similar
Yes, Your driving licence if you are going to use a courtesy car. It could save you some time if you have your vehicle insurance documents with you inc. your policy number and company telephone number.
Do I need to bring any documentation?
The cost for a verbal quote is free, the cost for a written estimate is £40+ VAT which is refundable upon the completion of your repair with us.
Do you charge for an estimate?
Could you give me an estimate over the phone?
Unfortunately not. Even a relatively minor bump can result in unexpected unseen damage, we really need to see and inspect the vehicle.
What methods of payment do you accept?
All debit cards and credit cards (except American Express)
When do I pay my excess and to who?
When repairs have been completed and prior to collection. Payment is made to us, the repairer
Only if you are a VAT registered Company or individual, then you will be required to pay the VAT element of the total repair bill prior to collection to us, the repairer.
Do I have to pay VAT on the repair cost (insurance claim)?
No, just pop in. A link to a map of our location is available on the contact page.
Do I have to book an appointment for an estimate?