Frequently Asked Questions

Can I have a courtesy car?

Yes, all courtesy cars are supplied by P&H body repairs
Yes, if your insurance company supports courtesy cars
Yes, for the duration of the repair
Yes, if you insure it for work on non insurance repairs

If the accident was not your fault, we may be able to arrange a replacement like-for-like vehicle.

In the event of your car being a total loss you may be entitled to a courtesy car for a short period of time, ask our staff for details.

What size are your courtesy cars?

Grade A i.e. Corsa.

Do I have to book an appointment for an estimate?

No.

Do I need to bring in any documentation?

Yes, Driving licence if you are going to use a courtesy car. It could save you some time if you have your vehicle insurance documents with you inc. your policy number and company telephone number.

Do you charge for estimate?

No.

Could you give me an estimate over the phone?

No, we have to see the damaged vehicle.

What methods of payment do you accept?

All debit cards and credit cards (except American Express)
Cash
Cheque

When do I pay my excess?

When repairs have been completed and prior to collection.

Who do I pay my excess to?

The car body repairer.

Do I have to pay VAT on the repair cost (insurance claim)?

If you are a VAT registered Company then you will be required to pay the VAT element of the total repair bill prior to collection.